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Brief Summary of Services

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IT Services

The use of server computers for sharing information. Improve your network or current setup. Help you get more from the I.T. computer setup that you have now.

Sharing files. Controlling access/security.
Providing a cost effective way of central backup. VERY important. Remote access to the office when out on the road or from home.
Internet FireWall (Protection from the outside world). Outlook.
Networks. Health Checks. Remote PC desktop (Access to files/Sage/CRM etc…)
Network computer cabling. VPN (Connect to office via industry standard security).
Problem Solving. Mobile PDA/iPhone/Blackberry connection to your company server.

System/Database Development

Automating a process that is currently a manual one that takes up staff time and/or may even produce errors due to several manual steps.
We develop entire systems, utilities/function and make improvements to existing systems.
Integration with your internal accounting system like Sage can allow your data to become meaningful and play a part in your every day business life. 

Microsoft Access. (All versions) MS Access Runtime (Does not require Access to run databases) No license costs!
Microsoft Excel. (All versions) MySQL
VB.net, C# Microsoft SQL Server (Full and Express)
  Oracle

Web Development

You can enhance your Website and make it into something that works for you rather than a presence on the Internet! Allow it to be a portal for customers to see information or even a management tool to progress jobs from external associates. 

Allow customers to see customer information and 
reduce unnecessary calls and contact for readily 
available information.
Create a PDA/BlackBerry/iPhone friendly part of your site to allow the mobile users to access key information whilst on the move.
Create a management tool within your Website that 
allows for improved communication with externals 
/customers /different time zones.
Allow external associates to deliver your services and report back via the Website and then link this to an internal company database management system.
Sell on the Internet!  

 

Customer Relationship Management

Allowing your staff to share the contact and history with your contact, whilst also managing and scheduling new calls/appoints with your customers. Improve customer retention and return your customer calls/contacts.

Central place for contact details for customers/ suppliers/ associates Store information on your customers and their buying or quoting habits.
See each others emails. No more “Sorry he’s not available”, each member of staff can see and pick up the call (if given access). Schedule each other tasks to be completed and then complete them and automatically link to customer contact records.
Forecast sale value for the future. See the history with these contacts. Including email!

Support and Maintenance

Essential, basic and proactive support is available. Have peace of mind knowing that support and advise is only a phone call away.
Remote Access to servers and workstations Support professionals design, specify and implement as consultants. Active industry experience
The majority of tasks can be resolved via the Internet allowing for a quicker turn around as well as avoiding call out charges. Monthly proactive visits to review your critical services within your computer network
Recommendations

Experience within numerous operating systems, applications, network configurations.

 

 To discuss any of the services above, please call Designated Associates on 0151 653 3338. We welcome meetings to discuss requirements as we understand how key it is to our relationship with our customers and the end product/result, to take into consideration all of the facts, figures and drivers.

We look forward to your call.

 

Designated Associates

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