It can be a costly experience to your business when your IT infrastructure experiences problems or fails altogether. This is experienced through the downtime of the business and time to react and resolve to bring the business back online.  This can be avoided by agreeing to a Designated Associates maintenance agreement.

By running a Line Of Business (LOB) application, you need to ensure you have the backup that allows for that system to remain operational and achieve the best uptime possible.

Internal support teams regularly have a second line support that they can turn to who can aid and resolve issues when a higher level of experience or knowledge is required to ensure the issues are addressed. This is common practice and allows costs to be kept lower by affording a higher lievel of expertise only when it is required.

The type of support that we offer depends on the circumstances of the situation.

• The most basic support would be telephone support where a technical support person can talk your users through a problem, diagnose and resolve issues.
• With remote Internet support our support team can remotely access your workstations or server to carry out maintenance tasks or to diagnose any problems that you may be experiencing. This type of support is offered through a web browser connected to the Internet it therefore depends on your business having a working Internet connection.
• If none of the above support solutions are appropriate, then we will organise a consultant to attend your premises to maintain, diagnose and address the issue.

With all of the above solutions we offer several levels of support from ad-hoc (pay as you go), through to a prepaid agreement that provides peace of mind by a consultant attending your site once a month for the period of a year to run maintenance checks and network diagnostics.

Please contact the technical team on 0151 653 3338 for more information or a free quotation.